body{font-size:14.5px;line-height:1.55}@media (max-width:900px){body{font-size:15px}}::-webkit-scrollbar{width:10px;height:10px}::-webkit-scrollbar-thumb{background:var(--bordo-forte);border:3px solid transparent;background-clip:padding-box}::-webkit-scrollbar-track{background:transparent}.pagina{animation:pagina-entra .22s ease-out}@keyframes pagina-entra{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}.accesso-etichetta,.accesso-sotto,.avviso .titolo-avviso,.briciole,.chip,.comandi .gruppo,.conv-lato h2,.marca-sotto,.matrice-gruppo th,.menu-gruppo,.pt-tappa-nome,.sankey-colonna,.tabella th,.tessera .nome,ol.flusso-passi h3{text-transform:none!important;letter-spacing:0!important}.tabella th{font-size:12.5px;color:var(--testo-3)}.chip,.tabella th{font-family:var(--font);font-weight:500}.chip{height:22px;padding:0 8px;font-size:12px}.tessera .nome{font-family:var(--font);font-size:13px;font-weight:500;color:var(--testo-2)}.avviso .titolo-avviso{font-family:var(--font);font-size:13.5px;font-weight:600}.briciole{font-family:var(--font);font-size:13px;font-weight:500}.comandi .gruppo,.conv-lato h2,.matrice-gruppo th,.pt-tappa-nome,.sankey-colonna,ol.flusso-passi h3{font-size:12.5px}.accesso-sotto{font-size:14px}.accesso-etichetta{font-size:13px;font-weight:500}.btn{min-height:38px;padding:0 15px;font-weight:500;transition:background .15s,border-color .15s,color .15s}.btn.primario{font-weight:600}@media (max-width:900px){.btn{min-height:44px}}.bottone-icona{display:inline-grid;place-items:center;width:34px;height:34px;flex:none;padding:0;border:0;background:transparent;color:var(--testo-2);cursor:pointer;transition:background .15s,color .15s}.bottone-icona:hover{background:var(--superficie-3);color:var(--testo)}.bottone-icona.grande{width:44px;height:44px}.link-freccia{display:inline-flex;align-items:center;gap:4px;min-height:32px;color:var(--accento);font-weight:500;font-size:13.5px;white-space:nowrap}.link-freccia:hover{text-decoration:underline;text-underline-offset:3px}.link-freccia svg{transition:transform .15s}.link-freccia:hover svg{transform:translateX(2px)}.sottolinea{text-decoration:underline;-webkit-text-decoration-color:var(--bordo-forte);text-decoration-color:var(--bordo-forte);text-underline-offset:3px}.sottolinea:hover{-webkit-text-decoration-color:currentColor;text-decoration-color:currentColor}:root{--laterale:252px}.laterale{background:var(--superficie);padding:18px 0 14px;gap:12px}.marca{padding:0 18px;gap:12px}.marca img{width:42px}.marca-testo{display:flex;flex-direction:column;gap:1px;min-width:0}.marca-nome{font-size:14.5px}.marca-sotto{font-size:12px;font-weight:400;color:var(--testo-3)}.cerca-menu{margin:4px 14px 0;min-height:38px;gap:9px;padding:0 10px;background:var(--superficie-2);border-color:var(--bordo);font-size:13.5px}.cerca-menu:hover{border-color:var(--bordo-forte)}.menu{gap:0;padding-bottom:8px}.menu-principale{gap:2px;padding:4px 10px 6px}.menu-blocco,.menu-principale{display:flex;flex-direction:column}.menu-blocco{gap:1px;padding:0 10px}.menu-gruppo{font-family:var(--font);font-size:12px;font-weight:500;color:var(--testo-3);padding:14px 10px 4px}.menu a{gap:11px;padding:0 10px;min-height:32px;border-left:0;color:var(--testo-2);font-size:13.5px;font-weight:400;position:relative}.menu-principale a{min-height:40px;font-size:14.5px;font-weight:500;color:var(--testo)}.menu a svg{color:var(--testo-3);transition:color .15s}.menu a:hover{background:var(--superficie-2)}.menu a[aria-current=page]{background:var(--accento-tenue);color:var(--testo);font-weight:600}.menu a[aria-current=page] svg{color:var(--accento)}.menu a[aria-current=page]:before{content:"";position:absolute;left:-10px;top:6px;bottom:6px;width:3px;background:var(--accento)}.menu .conta{font-family:var(--font);font-size:11.5px;font-weight:600;height:20px;min-width:20px}.conta.urgente{background:var(--critico)!important;color:#fff!important}.piede-laterale{border-top:1px solid var(--bordo);padding:12px 14px 0;gap:8px}.piede-laterale .chi{display:flex;align-items:center;gap:10px;min-width:0}.chi-nome{display:block;color:var(--testo);font-weight:600;font-size:13.5px}.chi-ruolo{display:block;color:var(--testo-3);font-size:12px}.piede-azioni{display:flex;align-items:center;gap:2px}.piede-azioni .stato-vivo{flex:1 1;display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--testo-3)}.avatar{width:34px;height:34px;font-size:12.5px;background:var(--accento-tenue);color:var(--accento-forte)}.barra-bassa{display:none}@media (max-width:900px){html{scroll-padding-bottom:calc(84px + env(safe-area-inset-bottom));scroll-padding-top:64px}.laterale{display:none!important}.barra-alta{display:flex;align-items:center;gap:10px;position:-webkit-sticky;position:sticky;top:0;z-index:30;min-height:54px;padding:env(safe-area-inset-top) 6px 0 16px;background:color-mix(in srgb,var(--superficie) 90%,transparent);-webkit-backdrop-filter:saturate(1.5) blur(14px);backdrop-filter:saturate(1.5) blur(14px);border-bottom:1px solid var(--bordo)}.marca-mini{display:flex;flex:none}.marca-mini img{width:34px;height:auto;display:block}.barra-titolo{flex:1 1;font-family:var(--font-titoli);font-weight:700;font-size:16.5px;letter-spacing:-.01em}.barra-bassa{display:grid;grid-auto-flow:column;grid-auto-columns:minmax(0,1fr);position:fixed;left:0;right:0;bottom:0;z-index:40;padding:0 max(4px,env(safe-area-inset-right)) env(safe-area-inset-bottom) max(4px,env(safe-area-inset-left));background:color-mix(in srgb,var(--superficie) 92%,transparent);-webkit-backdrop-filter:saturate(1.5) blur(16px);backdrop-filter:saturate(1.5) blur(16px);border-top:1px solid var(--bordo)}.barra-bassa a,.barra-bassa button{position:relative;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px;min-height:58px;min-width:0;padding:6px 2px 4px;border:0;background:none;color:var(--testo-3);font:inherit;-webkit-tap-highlight-color:transparent;transition:color .15s}.barra-bassa [aria-current=page]{color:var(--accento)}.barra-bassa [aria-current=page]:before{content:"";position:absolute;top:-1px;left:50%;width:28px;height:3px;margin-left:-14px;background:var(--accento)}.barra-bassa a:active .icona-voce,.barra-bassa button:active .icona-voce{transform:scale(.92)}.icona-voce{position:relative;display:grid;place-items:center;transition:transform .12s}.nome-voce{font-size:11px;font-weight:500;line-height:1.1;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.barra-bassa [aria-current=page] .nome-voce{font-weight:600}.conta.su-icona{position:absolute;top:-6px;left:14px;min-width:18px;height:18px;padding:0 5px;display:inline-grid;place-items:center;font-size:10.5px;font-weight:700;line-height:1;background:var(--accento);color:#fff;border:2px solid var(--superficie);box-sizing:content-box}.guscio[data-chat=si] .barra-bassa{display:none}.pagina{padding:18px 16px calc(96px + env(safe-area-inset-bottom))}.guscio[data-chat=si] .pagina{padding-bottom:16px}.pagina.piena{padding:0}.fascia-prova{font-size:12px;padding:4px 12px}}.foglio-velo{position:fixed;inset:0;z-index:70;display:flex;align-items:flex-end;justify-content:center;background:rgba(10,10,14,.45);animation:velo-entra .18s ease-out}.foglio{width:100%;max-width:560px;max-height:88dvh;display:flex;flex-direction:column;background:var(--superficie);border-top:2px solid var(--accento);padding-bottom:env(safe-area-inset-bottom);outline:none;animation:foglio-sale .26s cubic-bezier(.2,.8,.2,1);transition:transform .2s ease-out}.foglio-maniglia{display:flex;justify-content:center;padding:8px 0 2px;touch-action:none;cursor:-webkit-grab;cursor:grab}.foglio-maniglia span{width:40px;height:4px;background:var(--bordo-forte)}.foglio-testa{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:2px 8px 6px 20px}.foglio-testa h2{font-size:18px}.foglio-corpo{overflow-y:auto;overscroll-behavior:contain;padding:0 12px 16px}.foglio-piede{display:flex;gap:8px;padding:12px 16px;border-top:1px solid var(--bordo)}.foglio-piede .btn{flex:1 1}@media (min-width:901px){.foglio-velo{align-items:center}.foglio-maniglia{display:none}.foglio-testa{padding-top:14px}.foglio-velo.lato-destra{justify-content:flex-end;align-items:stretch}.lato-destra .foglio{max-width:420px;height:100dvh;max-height:none;border-top:0;border-left:2px solid var(--accento);animation:foglio-destra .24s cubic-bezier(.2,.8,.2,1)}}@keyframes velo-entra{0%{opacity:0}}@keyframes foglio-sale{0%{transform:translateY(100%)}}@keyframes foglio-destra{0%{transform:translateX(100%)}}.altro section+section{margin-top:8px}.altro-gruppo{font-family:var(--font);font-size:12.5px;font-weight:500;color:var(--testo-3);padding:12px 8px 6px}.altro-voci{display:flex;flex-direction:column}.altro-voce{display:flex;align-items:center;gap:14px;min-height:56px;padding:6px 8px;border:0;background:none;color:var(--testo);font:inherit;text-align:left;width:100%;-webkit-tap-highlight-color:transparent}.altro-voce:active,.altro-voce:hover{background:var(--superficie-2)}.altro-voce[aria-current=page]{background:var(--accento-tenue)}.altro-icona{width:38px;height:38px;display:grid;place-items:center;flex:none;background:var(--superficie-2);border:1px solid var(--bordo);color:var(--testo-2)}.altro-voce[aria-current=page] .altro-icona{color:var(--accento);border-color:color-mix(in srgb,var(--accento) 35%,var(--bordo))}.altro-testo{display:flex;flex-direction:column;min-width:0;flex:1 1}.altro-nome{font-size:15px;font-weight:500}.altro-sotto{font-size:12.5px;color:var(--testo-3);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.altro-voce .conta{min-width:22px;height:22px;padding:0 6px;display:inline-grid;place-items:center;font-size:12px;font-weight:600;background:var(--accento);color:#fff}.altro-io{display:flex;align-items:center;gap:12px;padding:6px 8px 10px}.pannello{background:var(--superficie);border:1px solid var(--bordo);padding:22px 24px 24px;min-width:0}.pannello-testa{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:18px}.pannello-testa h2{font-size:17px;letter-spacing:-.01em}@media (max-width:640px){.pannello{padding:18px 16px 20px}}.home{max-width:1280px}.home-testa{margin:6px 0 22px}.home-data{font-size:13.5px;font-weight:500;color:var(--testo-3);margin-bottom:2px}.home-testa h1{font-size:30px;letter-spacing:-.025em;line-height:1.15}.home-griglia{display:grid;grid-gap:20px;gap:20px;grid-template-columns:minmax(0,7fr) minmax(0,5fr);grid-template-areas:"tocca settimana" "agenti agenti";align-items:start}.tocca{grid-area:tocca}.settimana-home{grid-area:settimana}.agenti-home{grid-area:agenti}@media (max-width:1100px){.home-griglia{grid-template-columns:minmax(0,1fr);grid-template-areas:"tocca" "agenti" "settimana"}}@media (max-width:640px){.home-testa h1{font-size:25px}.home-griglia{gap:14px}}.tocca{border-top:2px solid var(--accento)}.tocca-numeri{display:flex;align-items:flex-end;gap:18px 36px;flex-wrap:wrap}.grande-numero{display:flex;flex-direction:column;gap:2px}.grande-numero .v{font-family:var(--font-titoli);font-weight:700;font-size:56px;line-height:1;letter-spacing:-.04em;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.grande-numero .n{font-size:14.5px;color:var(--testo-2)}.grande-numero:hover .n{color:var(--testo);text-decoration:underline;text-underline-offset:3px}.etichetta-urgente{align-self:flex-start;margin-top:6px;padding:2px 8px;font-size:12.5px;font-weight:600;background:var(--critico);color:#fff}.tocca-dettaglio{display:flex;flex-direction:column;gap:6px;padding-bottom:4px;font-size:14px;color:var(--testo-2)}.tocca-dettaglio strong{display:inline-block;min-width:22px;color:var(--testo);font-weight:600}.tocca-elenco{list-style:none;margin:22px 0 0;padding:0;border-top:1px solid var(--bordo)}.tocca-voce{display:grid;grid-template-columns:3px minmax(0,1fr) auto;align-items:center;grid-gap:14px;gap:14px;min-height:64px;padding:12px 4px 12px 0;border-bottom:1px solid var(--bordo);color:var(--testo-3);transition:background .15s}.tocca-voce:hover{background:var(--superficie-2)}.tocca-voce-filo{align-self:stretch;background:var(--attenzione)}.tocca-voce.urgente .tocca-voce-filo{background:var(--critico)}.tocca-voce-testo{display:flex;flex-direction:column;gap:2px;min-width:0}.tocca-voce-motivo{font-size:12.5px;font-weight:600;color:var(--testo-2)}.tocca-voce.urgente .tocca-voce-motivo{color:var(--critico-testo)}.tocca-voce-titolo{font-size:14.5px;color:var(--testo);display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.tocca-vuoto{display:flex;gap:14px;align-items:flex-start;margin-top:22px;padding:16px;background:var(--bene-tenue)}.spunta-grande{display:grid;place-items:center;width:34px;height:34px;flex:none;background:var(--bene);color:#fff}@media (max-width:640px){.grande-numero .v{font-size:48px}.tocca-numeri{flex-direction:column;align-items:flex-start}}.settimana-numeri{display:flex;flex-direction:column}.numero-settimana{display:grid;grid-template-columns:minmax(84px,auto) minmax(0,1fr);grid-template-rows:auto auto;grid-column-gap:18px;column-gap:18px;align-items:baseline;padding:14px 0;border-bottom:1px solid var(--bordo)}.numero-settimana:first-child{padding-top:0}.numero-settimana .v{grid-row:span 2;font-family:var(--font-titoli);font-weight:700;font-size:34px;line-height:1;letter-spacing:-.03em}.numero-settimana .n{font-size:14.5px;color:var(--testo)}.variazione{display:inline-flex;align-items:center;gap:4px;font-size:12.5px}.variazione.bene{color:var(--bene-testo)}.variazione.male{color:var(--critico-testo)}.settimana-piede{display:flex;align-items:center;justify-content:space-between;gap:8px 16px;flex-wrap:wrap;margin-top:14px}.avatar-agente{position:relative;display:grid;place-items:center;width:40px;height:40px;flex:none;background:var(--superficie-3);color:var(--testo-2)}.avatar-agente.grande{width:52px;height:52px}.avatar-agente.cliente{background:var(--marchio,var(--accento));color:#fff}.avatar-agente .pallino{position:absolute;right:-4px;bottom:-4px;width:13px;height:13px;border-radius:50%;border:2.5px solid var(--superficie);background:var(--testo-3)}.pallino.bene,.pallino.scrive{background:var(--bene)}.pallino.attenzione{background:var(--attenzione)}.pallino.critico{background:var(--critico)}.pallino.scrive:after{content:"";position:absolute;inset:-5px;border-radius:50%;border:2px solid var(--bene);animation:anello 1.4s ease-out infinite}@keyframes anello{0%{transform:scale(.6);opacity:.9}to{transform:scale(1.5);opacity:0}}.stato-vivo-agente{display:inline-flex;align-items:center;gap:8px;padding:4px 10px;font-size:13px;font-weight:500;white-space:nowrap;background:var(--superficie-3);color:var(--testo-2)}.stato-vivo-agente.bene,.stato-vivo-agente.scrive{background:var(--bene-tenue);color:var(--bene-testo)}.stato-vivo-agente.attenzione{background:var(--attenzione-tenue);color:var(--attenzione-testo)}.stato-vivo-agente.critico{background:var(--critico-tenue);color:var(--critico-testo)}.stato-vivo-agente .tenue{color:inherit;opacity:.8;white-space:normal}.pallino-testo{width:8px;height:8px;border-radius:50%;background:currentColor;flex:none}.puntini-scrive{display:inline-flex;gap:3px;align-items:center}.puntini-scrive i{width:5px;height:5px;border-radius:50%;background:currentColor;animation:puntino 1.1s ease-in-out infinite}.puntini-scrive i:nth-child(2){animation-delay:.15s}.puntini-scrive i:nth-child(3){animation-delay:.3s}@keyframes puntino{0%,60%,to{transform:none;opacity:.45}30%{transform:translateY(-3px);opacity:1}}.logo-marchio{display:block;width:auto}.conversatori{display:grid;grid-gap:16px;gap:16px}.scheda-agente{position:relative;border:1px solid var(--bordo);border-top:3px solid var(--marchio,var(--accento));background:linear-gradient(180deg,color-mix(in srgb,var(--marchio,var(--accento)) 6%,var(--superficie)) 0,var(--superficie) 140px);padding:20px;min-width:0}.scheda-agente-testa{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;grid-gap:16px;gap:16px}.scheda-agente-chi{min-width:0}.scheda-agente-nome{font-family:var(--font-titoli);font-weight:700;font-size:19px;letter-spacing:-.015em;color:var(--testo)}.scheda-agente-nome:hover{text-decoration:underline;text-underline-offset:3px}.scheda-agente-ruolo{margin-top:2px;font-size:13.5px;color:var(--testo-2)}@media (max-width:640px){.scheda-agente{padding:16px}.scheda-agente-testa{grid-template-columns:auto minmax(0,1fr);gap:12px 14px}.scheda-agente-testa>.stato-vivo-agente{grid-column:1/-1;justify-self:start}}.numeri{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:1px;gap:1px;margin-top:18px;background:var(--bordo);border:1px solid var(--bordo)}.numero{display:flex;flex-direction:column;gap:4px;min-height:88px;padding:14px 16px;background:var(--superficie);min-width:0}a.numero.apribile{transition:background .15s}a.numero.apribile:hover{background:var(--superficie-2)}.numero-v{font-family:var(--font-titoli);font-weight:700;font-size:30px;line-height:1.05;letter-spacing:-.03em;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;color:var(--testo)}.numero-v.critico{color:var(--critico-testo)}.numero-n{font-size:13px;color:var(--testo-2);line-height:1.3}.numero-motivo{font-size:12px;color:var(--testo-3)}@media (max-width:760px){.numeri{grid-template-columns:repeat(2,minmax(0,1fr))}.numero{min-height:80px;padding:12px 14px}.numero-v{font-size:27px}}.scheda-agente-ultimo{margin-top:14px}.ultimo-messaggio{display:flex;align-items:center;gap:10px;min-height:44px;padding:0 12px;background:var(--superficie-2);border:1px solid var(--bordo);font-size:13.5px;color:var(--testo-2);transition:border-color .15s}.ultimo-messaggio:hover{border-color:var(--bordo-forte);color:var(--testo)}.ultimo-messaggio>.tenue{flex:none;font-size:12.5px}.ultimo-messaggio>.taglia{flex:1 1}.ultimo-messaggio strong{color:var(--testo);font-weight:600}.quinte{margin-top:24px}.quinte-testa{display:flex;align-items:baseline;gap:4px 12px;flex-wrap:wrap}.quinte-testa h3{font-size:15px}.quinte-griglia{display:grid;grid-template-columns:repeat(auto-fill,minmax(230px,1fr));grid-gap:8px;gap:8px;margin-top:12px}.riga-agente{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;grid-gap:12px;gap:12px;min-height:62px;padding:10px 12px;border:1px solid var(--bordo);background:var(--superficie);transition:border-color .15s,background .15s}.riga-agente:hover{border-color:var(--bordo-forte);background:var(--superficie-2)}.riga-agente-testo{display:flex;flex-direction:column;min-width:0}.riga-agente-nome{font-weight:600;font-size:14px}.riga-agente-sotto{font-size:12.5px;color:var(--testo-3)}.riga-agente-ora{font-weight:500;color:var(--bene-testo)}.riga-agente-quando{align-self:start;padding-top:2px;font-size:12px;color:var(--testo-3);white-space:nowrap}.agenti-pagina{max-width:1280px}.agenti-pagina>.avviso{margin-bottom:28px}.sezione-agenti+.sezione-agenti{margin-top:32px}.sezione-agenti>.testa-sezione{display:flex;align-items:baseline;justify-content:space-between;gap:6px 16px;flex-wrap:wrap;margin-bottom:14px}.testa-sezione h2{font-size:18px}.testa-sezione p{color:var(--testo-2);font-size:14px}.agenti-griglia{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));grid-gap:14px;gap:14px}@media (max-width:640px){.agenti-griglia{grid-template-columns:minmax(0,1fr)}}.scheda-quinte{position:relative;cursor:pointer;display:flex;flex-direction:column;gap:12px;padding:18px;border:1px solid var(--bordo);background:var(--superficie);min-width:0;transition:border-color .15s}.scheda-quinte:hover{border-color:var(--bordo-forte)}.scheda-quinte-testa{display:grid;grid-template-columns:auto minmax(0,1fr);grid-gap:12px;gap:12px;align-items:center}.scheda-quinte-nome{font-family:var(--font-titoli);font-weight:700;font-size:16px}.scheda-quinte-ruolo{font-size:13.5px;color:var(--testo-2)}.mini-numeri{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:12px;gap:12px}.mini-numeri div{display:flex;flex-direction:column}.mini-numeri b{font-family:var(--font-titoli);font-weight:700;font-size:20px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums;line-height:1.15}.mini-numeri span{font-size:12px;line-height:1.35;color:var(--testo-3)}.scheda-quinte-piede{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap;padding-top:10px;border-top:1px solid var(--bordo);font-size:12.5px;color:var(--testo-3)}.prossimi-agenti{display:flex;align-items:center;gap:14px;padding:16px 18px;border:1px dashed var(--bordo-forte);color:var(--testo-2);font-size:14px}.prossimi-agenti .avatar-agente{background:transparent;border:1px dashed var(--bordo-forte);color:var(--testo-3)}.figura-squadra summary{display:flex;align-items:center;gap:8px;min-height:44px;cursor:pointer;font-weight:500;color:var(--testo-2);list-style:none}.figura-squadra summary::-webkit-details-marker{display:none}.figura-squadra summary svg{transition:transform .15s}.figura-squadra[open] summary svg{transform:rotate(180deg)}.conv-flusso{gap:2px;padding-bottom:28px}.giorno-sep{font-size:12px;font-weight:500;color:var(--testo-2);background:transparent;border:0;padding:0;margin:18px 0 8px;display:flex;align-items:center;gap:12px;align-self:stretch}.giorno-sep:after,.giorno-sep:before{content:"";flex:1 1;height:1px;background:var(--bordo)}.bolla-riga{align-items:flex-start;flex-wrap:nowrap;gap:10px;margin-top:2px}.bolla-riga.primo{margin-top:12px}.tr-lato{width:32px;flex:none;display:flex;justify-content:center}.tr-lato .avatar-agente{width:32px;height:32px}.tr-lato .avatar-agente svg{width:16px;height:16px}.tr-avatar{width:32px;height:32px;display:grid;place-items:center;font-size:12px;font-weight:600;background:var(--superficie-3);color:var(--testo-2)}.tr-avatar.persona{background:var(--bene-tenue);color:var(--bene-testo,var(--bene))}.tr-avatar.sistema{background:var(--superficie-2);border:1px solid var(--bordo);color:var(--testo-3)}.tr-messaggio{display:flex;flex-direction:column;align-items:flex-start;min-width:0;max-width:min(600px,calc(100% - 42px))}.bolla-riga.esce .tr-messaggio{align-items:flex-end}.tr-messaggio .bolla{max-width:100%;box-shadow:none;font-size:14.5px;line-height:1.45}.tr-chi{display:flex;align-items:baseline;gap:8px;flex-wrap:wrap;font-size:12.5px;margin:0 2px 4px;color:var(--testo-3)}.tr-chi strong{color:var(--testo);font-weight:600}.bolla-riga.esce .tr-chi{justify-content:flex-end}.bolla .chi{display:none}.bolla-azioni{margin-top:2px}.tr-azioni{align-self:stretch;margin:10px 0 6px;padding-left:42px}.tr-azioni ol{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:2px}.tr-azioni li,.tr-riepilogo li{display:grid;grid-template-columns:22px minmax(0,1fr) auto;grid-gap:10px;gap:10px;align-items:start;font-size:13px;line-height:1.45;color:var(--testo-2);padding:3px 0}.tr-icona{width:22px;height:22px;display:grid;place-items:center;background:var(--sfondo);border:1px solid var(--bordo);color:var(--testo-3)}.tr-azioni li[data-tono=bene] .tr-icona,.tr-riepilogo li[data-tono=bene] .tr-icona{color:var(--bene)}.tr-azioni li[data-tono=attenzione] .tr-icona,.tr-riepilogo li[data-tono=attenzione] .tr-icona{color:var(--attenzione)}.tr-azioni li[data-tono=critico] .tr-icona,.tr-riepilogo li[data-tono=critico] .tr-icona{color:var(--critico);border-color:color-mix(in srgb,var(--critico) 35%,var(--bordo))}.tr-testo{display:flex;flex-direction:column;min-width:0;padding-top:1px;overflow-wrap:anywhere}.tr-titolo{color:var(--testo)}.tr-titolo strong{font-weight:600}.tr-sotto{color:var(--testo-3);font-size:12.5px;white-space:pre-wrap}.tr-sotto.citazione{color:var(--testo-2);font-style:italic;margin:2px 0}.tr-canale{display:inline-flex;margin-left:6px;vertical-align:-1px}.tr-canale,.tr-ora{color:var(--testo-3)}.tr-ora{font-size:12px;white-space:nowrap;padding-top:2px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.tr-azioni li.acceso,.tr-riepilogo li.acceso{animation:tr-acceso 1.6s ease-out}@keyframes tr-acceso{0%{background:var(--accento-tenue)}to{background:transparent}}.tr-nota{align-self:stretch;margin:10px 0 6px 42px;border-left:3px solid var(--attenzione);background:var(--attenzione-tenue);padding:8px 12px 10px}.tr-nota-testa{display:flex;align-items:center;gap:6px;flex-wrap:wrap;font-size:12.5px;color:var(--attenzione-testo)}.tr-nota-testa strong{color:var(--testo);font-weight:600}.tr-nota-testa .tr-ora{margin-left:auto;padding:0}.tr-nota-corpo{margin-top:4px;font-size:14px;color:var(--testo);white-space:pre-wrap;overflow-wrap:anywhere}.tr-riepilogo{align-self:stretch;margin:22px 0 4px 42px;border:1px solid var(--bordo);background:var(--superficie);padding:12px 14px 8px}.tr-riepilogo h3{font-size:13.5px;font-weight:600;margin:0 0 6px}.tr-riepilogo ul{list-style:none;margin:0;padding:0}.tr-riepilogo li{grid-template-columns:22px minmax(0,1fr);padding:5px 0}.tr-riepilogo li+li{border-top:1px solid var(--bordo)}.tr-riepilogo .tr-icona{background:var(--superficie-2)}.tr-vuoto{align-self:center;font-size:13px;color:var(--testo-3);margin:24px 0 0}details.pt-eventi>summary h2{font-size:13.5px!important;font-weight:600;color:var(--testo-2)}@media (max-width:600px){.tr-avatar,.tr-lato,.tr-lato .avatar-agente{width:28px;height:28px}.tr-lato{height:auto}.bolla-riga{gap:8px;flex-wrap:nowrap}.bolla-riga .bolla{max-width:100%}.tr-messaggio{max-width:calc(100% - 46px)}.tr-azioni{padding-left:36px}.tr-nota,.tr-riepilogo{margin-left:0}}@media (prefers-reduced-motion:reduce){.foglio,.foglio-velo,.pagina,.pallino.scrive:after,.puntini-scrive i,.tr-azioni li.acceso,.tr-riepilogo li.acceso{animation:none!important}.foglio,.icona-voce,.link-freccia svg{transition:none!important}}.pt-compatte{display:none;width:100%;align-items:center;gap:12px;min-height:48px;padding:8px 14px;border:0;border-bottom:1px solid var(--bordo);background:var(--superficie);color:var(--testo);font:inherit;text-align:left;cursor:pointer;-webkit-tap-highlight-color:transparent}.pt-compatte:active{background:var(--superficie-2)}.pt-compatte>svg{flex:none;color:var(--testo-3)}.pt-mini{display:flex;gap:3px;flex:none}.pt-mini i{width:7px;height:7px;border:1.5px solid var(--tono);background:var(--tono)}.pt-mini i[data-stato=no]{background:var(--superficie)}.pt-mini i[data-stato=non_so]{background:var(--superficie);border-style:dashed;border-color:var(--testo-3)}.pt-mini i[data-stato=assente],.pt-mini i[data-stato=attesa]{background:var(--superficie);border-color:var(--bordo-forte)}.pt-compatte-testo{flex:1 1;min-width:0;font-size:13.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.pt-compatte-testo strong{font-weight:600}.pt-compatte-testo span{color:var(--testo-2)}ol.pt-foglio{list-style:none;margin:0;padding:0}.pt-foglio .altro-voce:disabled{opacity:.6;cursor:default}.pt-foglio .altro-nome{white-space:normal}.pt-foglio .pt-segno{margin-left:4px}.pt-tappe-box{container:tappe/inline-size}.pt-tappe ol{padding:0 4px}.pt-tappe button{padding:10px 5px}@container tappe (max-width: 820px){.pt-tappe{display:none}.pt-compatte{display:flex}}details.scheda-det{border-bottom:1px solid var(--bordo)}details.scheda-det>summary{display:flex;align-items:center;gap:10px;min-height:48px;padding:10px 18px;cursor:pointer;list-style:none;-webkit-tap-highlight-color:transparent}details.scheda-det>summary::-webkit-details-marker{display:none}details.scheda-det>summary:hover{background:var(--superficie-2)}details.scheda-det>summary:focus-visible{outline:2px solid var(--anello,var(--accento));outline-offset:-2px}.scheda-testa{flex:1 1;min-width:0;display:flex;align-items:baseline;gap:4px 10px;flex-wrap:wrap}details.scheda-det h2{margin:0!important;font-family:var(--font);font-size:14px!important;font-weight:600;color:var(--testo)!important;display:inline-flex;align-items:center;gap:7px}.scheda-riassunto,details.scheda-det h2 svg{color:var(--testo-3)}.scheda-riassunto{font-size:13px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:100%}details.scheda-det[open] .scheda-riassunto{display:none}.scheda-freccia{flex:none;color:var(--testo-3);transition:transform .15s}details.scheda-det[open] .scheda-freccia{transform:rotate(180deg)}details.scheda-det>:not(summary){margin:0 18px}details.scheda-det>:last-child:not(summary){margin-bottom:16px}.scheda-azione{margin-bottom:10px!important}.scheda-azione .btn{margin-left:-8px}.conv-dettagli-foglio{margin:0 -12px;border-top:1px solid var(--bordo)}.tr-dettagli{align-self:stretch;display:flex;align-items:center;gap:12px;margin:8px 0 4px 42px;padding:12px 14px;min-height:56px;border:1px solid var(--bordo);background:var(--superficie);color:var(--testo);font:inherit;text-align:left;cursor:pointer}.tr-dettagli>svg{flex:none;color:var(--testo-3)}.tr-dettagli>span{flex:1 1;min-width:0;display:flex;flex-direction:column}.tr-dettagli strong{font-weight:600;font-size:14px}.tr-dettagli span span{font-size:12.5px;color:var(--testo-3)}.tr-dettagli:active{background:var(--superficie-2)}@media (max-width:600px){.tr-dettagli{margin-left:0}}@container (min-width: 1180px){.pt-tappe ol{min-width:0}.pt-tappe li{flex:1 1;min-width:0}.pt-tappe button{width:100%;grid-template-columns:16px minmax(0,1fr)}.pt-tappa-cosa{max-width:none}}@media (max-width:700px){.solo-largo-700{display:none!important}.filtri .cerca{flex-grow:1;flex-shrink:1;flex-basis:calc(100% - 130px);min-width:0;max-width:none!important}.filtri .filtro{max-width:100%;min-width:0}.filtri .filtro[data-attivo]:not(.filtri-apri){height:30px;font-size:12px;padding:0 8px}.filtri .filtro-testo{min-width:0;overflow:hidden;text-overflow:ellipsis}.filtri>.btn.piccolo{min-height:30px}.voce .voce-codice{display:none}}.filtri-apri{border-style:solid!important;flex:none}.filtri-foglio section{padding:12px 8px 4px}.filtri-foglio section+section{border-top:1px solid var(--bordo)}.filtri-foglio h3{display:flex;align-items:center;justify-content:space-between;font-family:var(--font);font-size:13px;font-weight:600;color:var(--testo-2);margin:0 0 8px;min-height:28px}.scelte{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:8px}.scelta{min-height:40px;padding:0 14px;border:1px solid var(--bordo);background:var(--superficie);color:var(--testo);font:inherit;font-size:14px;cursor:pointer;-webkit-tap-highlight-color:transparent}.scelta[aria-pressed=true]{border-color:var(--accento);color:var(--accento-forte,var(--accento));font-weight:600}.pc-sezione[data-cambiata=true],.scelta[aria-pressed=true]{background:var(--accento-tenue)}.pc-fila{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:4px;min-width:0;flex:1 1 320px}.pc-fila li{display:flex;flex-direction:column;gap:4px}.pc-canale{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.pc-num{display:inline-grid;place-items:center;width:20px;height:20px;font-size:11px;font-weight:600;background:var(--superficie-3);flex:none}.pc-num,.pc-passa{color:var(--testo-2)}.pc-passa{display:flex;gap:8px;align-items:flex-start;margin:2px 0 4px 6px;padding-left:16px;border-left:2px solid var(--bordo-forte)}.pc-passa svg{flex:none;margin-top:2px}.pc-schede{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}.pc-scheda{border:1px solid var(--bordo);background:var(--superficie);padding:10px 12px}.pc-scheda[data-acceso=false]{background:var(--superficie-2)}.pc-scheda-testa{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.pc-sposta{display:inline-flex;gap:2px;margin-left:auto}.pc-sposta .btn{min-width:36px;min-height:36px;justify-content:center}.pc-acceso{cursor:pointer}.pc-motivo{margin:6px 0 0}.pc-errore{color:var(--critico-testo);margin:4px 0 0;display:block}.pc-condizioni{margin-top:8px;display:flex;flex-direction:column;gap:6px}.pc-cond{display:flex;gap:10px;align-items:flex-start}.pc-cond .interruttore{margin-top:1px}.pc-cond[data-ferma=true] .interruttore{opacity:.5}.pc-cond-testo{display:flex;flex-wrap:wrap;align-items:center;row-gap:4px;min-width:0}.pc-fermo{flex-basis:100%}.pc-fissi{margin:8px 0 0;padding-top:6px;border-top:1px dashed var(--bordo)}.interruttore:disabled{cursor:not-allowed;opacity:.5}.pc-pallino{display:inline-block;width:6px;height:6px;margin-left:6px;vertical-align:middle;background:var(--accento)}.pc-prima-dopo{justify-items:stretch;align-items:start}.pc-linea{display:flex;flex-direction:column;gap:8px;border:1px solid var(--bordo);padding:10px 12px;min-width:0}.pc-linea[data-nuovo=true]{border-color:var(--accento)}.pc-linea ol{list-style:none;margin:0;padding:0 0 0 12px;border-left:2px solid var(--bordo-forte);gap:6px}.pc-linea li,.pc-linea ol{display:flex;flex-direction:column}.pc-linea li{position:relative}.pc-linea li:before{content:"";position:absolute;left:-17px;top:5px;width:8px;height:8px;background:var(--bordo-forte)}.pc-linea li[data-canale=whatsapp]:before{background:var(--accento)}.pc-linea li[data-canale=email]:before{background:var(--attenzione)}.pc-quando{font-size:11px;color:var(--testo-3)}@media (hover:none),(pointer:coarse){[contenteditable=true],input:not([type=checkbox]):not([type=radio]):not([type=range]):not([type=color]),select,textarea{font-size:max(16px,1em)!important}}html{overflow-x:clip}.viste-rapide{max-width:100%}@media (max-width:700px){.conv-elenco-testa{margin-bottom:10px}.conv-elenco-testa h1{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.conv-elenco-testa .sotto{margin:0;font-size:13px}.viste-rapide{display:flex;width:100%}.viste-rapide button{flex:1 1 auto;padding-left:8px;padding-right:8px;min-width:0}}.elenco-chat .gruppo-chat{font-size:11.5px;font-weight:650;letter-spacing:.04em;text-transform:uppercase;color:var(--testo-3);padding:10px 16px 6px;margin:0;background:var(--superficie-2);border-bottom:1px solid var(--bordo);display:flex;gap:8px;align-items:baseline;position:-webkit-sticky;position:sticky;top:0;z-index:1}.elenco-chat .gruppo-chat[data-tono=serio]{color:var(--accento-forte)}.voce.voce-chat{grid-template-columns:44px minmax(0,1fr);gap:12px;padding:11px 16px;align-items:center}.avatar.avatar-chat{width:44px;height:44px;font-size:15px;font-weight:650;background:color-mix(in srgb,var(--marchio,var(--accento)) 14%,var(--superficie));color:color-mix(in srgb,var(--marchio,var(--accento)) 80%,var(--testo))}.chat-corpo{min-width:0;display:flex;flex-direction:column;gap:2px}.chat-riga1,.chat-riga2{display:flex;align-items:center;gap:8px;min-width:0}.chat-nome{font-weight:650;font-size:15px;color:var(--testo);min-width:0}.chat-ora{margin-left:auto;flex:none;font-size:12px;color:var(--testo-3)}.voce-chat[data-aspetta=true] .chat-ora{color:var(--accento-forte);font-weight:600}.chat-riga2 .anteprima{flex:1 1 auto;min-width:0;margin:0;font-size:13.5px;color:var(--testo-2)}.chat-chi{color:var(--testo-3)}.chat-riga3{font-size:12px;min-width:0;display:flex}.voce-chat .voce-codice{font-weight:400;flex:0 1 auto}.voce-chat .meta{margin-top:6px}.etichetta-prova{flex:none;font-size:10.5px;font-weight:650;letter-spacing:.03em;text-transform:uppercase;padding:1px 5px;border:1px solid var(--bordo-forte);color:var(--testo-3)}.segno-chat{flex:none;display:inline-flex;align-items:center;gap:4px;font-size:11px;font-weight:650;height:20px;padding:0 6px}.segno-chat.tua{background:var(--accento);color:#fff}.segno-chat.aspetta{background:var(--accento-tenue);color:var(--accento-forte)}.segno-chat.avatar-mini{width:22px;height:22px;padding:0;justify-content:center;background:var(--superficie-3);color:var(--testo-2);font-size:10px}.pallino-chat{flex:none;width:9px;height:9px;border-radius:50%;background:var(--bordo-forte);display:inline-block}.pallino-chat.aperta{background:var(--bene,#16a34a)}.pallino-chat[data-sentiment=negativo]{background:var(--critico,#dc2626)}.pallino-chat[data-sentiment=positivo]{background:var(--bene,#16a34a);opacity:.45}.pallino-chat[data-sentiment=neutro]{background:var(--testo-3);opacity:.5}.voce-chat[data-aspetta=true]:after,.voce-chat[data-presa=mia]:after{content:"";position:absolute;left:0;top:10px;bottom:10px;width:3px;background:var(--accento)}.voce-chat[data-presa=mia]:after{background:color-mix(in srgb,var(--accento) 45%,transparent)}.voce-chat[data-attiva=true]{background:transparent}.voce-chat[data-attiva=true]:before{display:none}@media (hover:hover) and (pointer:fine){.voce-chat[data-attiva=true]{background:var(--superficie-2)}.voce-chat[data-attiva=true]:before{display:block;width:2px;background:var(--testo-3)}}@media (max-width:700px){.elenco-chat .voce-codice{display:none}}.non-letti{flex:none;min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:var(--accento);color:#fff;font-size:11px;font-weight:700;display:inline-flex;align-items:center;justify-content:center}.voce-chat[data-nuovi=true] .chat-ora{color:var(--accento-forte);font-weight:600}.voce-chat[data-nuovi=true] .anteprima{color:var(--testo);font-weight:550}@media (max-width:900px){.pagina>.testata>div:first-child>h1,.pagina>.testata>h1{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.testata{margin-bottom:14px;gap:12px}.testata .sotto{font-size:14px;margin-top:0;color:var(--testo-3)}.testata>div:first-child{min-width:0;flex:1 1 100%}}@media (max-width:700px){.pagina>.segmenti,.testata .segmenti{display:flex;flex-wrap:nowrap;width:calc(100% + 32px);max-width:none;margin:0 -16px;padding:3px 16px;overflow-x:auto;scrollbar-width:none;overscroll-behavior-x:contain;scroll-padding-inline:16px;background:transparent}.pagina>.segmenti::-webkit-scrollbar,.schede::-webkit-scrollbar,.testata .segmenti::-webkit-scrollbar{display:none}.pagina>.segmenti button,.testata .segmenti button{flex:none;background:var(--superficie-3);min-height:40px;padding:0 14px;font-size:14px}.testata .segmenti button[aria-pressed=true]{background:var(--testo);color:var(--superficie);box-shadow:none}.schede{margin-left:-16px;margin-right:-16px;padding:0 16px;overscroll-behavior-x:contain}.schede a,.schede button{flex:none}.riquadro .riquadro{margin-left:0;margin-right:0}}@media (pointer:coarse){.schede a,.schede button,.segmenti button,.viste-rapide button{min-height:44px}.pc-sposta .btn{min-width:44px;min-height:44px}.bottone-icona{width:44px;height:44px}}